AI Support Agent

{
  "match_count": 1,
  "ambiguous": false,
  "results": [
    { "customer_id": "sub-abc", "display_name": "Anna Beispiel", "company": null,
      "email_masked": "a***@example.com", "phone_masked": "•••00", "invoice_city": "Victoria",
      "service_locations": [ { "location_identifier": "BLDG-12/UNIT-4", "city": "Victoria", "subscription_status": "ACTIVE" } ],
      "matched_on": ["phone"] }
  ]
}

{
  "customer_id": "sub-abc",
  "customer_type": "RESIDENTIAL",
  "contract_contact": { "firstname": "Anna", "lastname": "Beispiel", "email": "anna@example.com", "phone": "+1-555-0100", "company": null },
  "invoice_contact": { "firstname": "Anna", "lastname": "Beispiel", "email": "anna@example.com", "phone": "+1-555-0100", "company": null },
  "invoice_address": { "street": "120 Main St", "unitnumber": "4", "postalcode": "V8W 1A1", "city": "Victoria", "province": "BC", "country": "CA", "full_address": "120 Main St, Unit 4, Victoria BC" },
  "service_locations": [ { "location_identifier": "BLDG-12/UNIT-4", "city": "Victoria", "subscription_status": "ACTIVE" } ],
  "subscriptions": [ { "subscription_id": "subn-1", "plan_name": "Fiber 500", "status": "ACTIVE", "is_active": true, "started_at": "2026-01-05T00:00:00Z" } ]
}

{ "customer_id": "sub-abc", "channel": "email" }

{ "status": "sent", "sent_to": "a***@example.com", "channel": "email" }

{ "customer_id": "sub-abc", "code": "123456" }

{ "verified_session": "eyJhbGciOiJIUzI1Ni…", "expires_in": 900, "token_type": "verified-session" }

{
  "customer_id": "sub-abc", "currency": "CAD", "balance": 50.00, "overdue_amount": 30.00,
  "next_due_date": "2026-08-01", "open_invoice_count": 2, "auto_pay_enabled": true,
  "payment_method_on_file": true,
  "last_payment": { "amount": 40.00, "date": "2026-06-01", "invoice_number": "INV-1" },
  "recent_invoices": [ { "invoice_number": "INV-2", "invoice_date": "2026-07-01", "due_date": "2026-08-01", "amount": 30.00, "paid": false, "status": "open", "pdf_url": "https://…" } ]
}

{
  "customer_id": "sub-abc", "currency": "CAD",
  "payments": [ { "invoice_number": "INV-1", "amount": 40.00, "paid_on": "2026-06-01", "method": "card", "invoice_status": "paid" } ],
  "total_paid": 40.00,
  "last_payment": { "amount": 40.00, "date": "2026-06-01", "invoice_number": "INV-1" }
}

{ "customer_id": "sub-abc", "acs_configured": true, "subscriptions": [ { "subscription_id": "subn-1", "status": "ACTIVE", "is_active": true, "started_at": "2026-01-05T00:00:00Z", "cpe": { "acs_configured": true, "registered": true, "last_inform": 1721400000000 } } ] }

{ "body": "Caller reported intermittent drops; advised ONT reboot." }

{ "id": "note-1", "body": "Caller reported intermittent drops…", "created_at": "2026-07-24T14:02:00Z", "author_email": "ai-support-agent (Retell)" }

{ "contact_type": "contract", "email": "new@example.com", "phonenumber": "+1-555-0142" }

{ "status": "updated", "contact": { "firstname": "Anna", "lastname": "Beispiel", "email": "new@example.com", "phone": "+1-555-0142", "company": null } }

{ "action": "password_reset" }

{ "status": "sent", "detail": "Password reset link emailed to a***@example.com" }

{ "subscription_id": "subn-1", "plan_version_id": "pv-2" }

{
  "subscription_id": "subn-1",
  "current_plan": { "name": "Basic", "monthly_price": 50.00 },
  "new_plan": { "name": "Pro", "plan_version_id": "pv-2", "monthly_price": 80.00 },
  "monthly_price_change": 30.00,
  "proration_factor": 0.5,
  "one_time_adjustment": { "type": "charge", "amount": 15.00, "due_in_days": 7, "description": "Prorated upgrade charge to the end of the current cycle (due in 7 days)" },
  "note": "Recurring monthly price changes to the new plan from your next billing date; the one-time adjustment covers the remainder of the current cycle."
}

{ "subscription_id": "subn-1", "plan_version_id": "pv-2", "confirm": true }

{ "subscription_id": "subn-1", "old_plan_version_id": "pv-1", "new_plan_version_id": "pv-2", "change_type": "UPGRADE", "message": "Plan changed successfully", "manual_provisioning_required": false }

{
  "customer_id": "sub-abc",
  "subject": "Internet down after activation",
  "body": "No connection since this morning.",
  "priority": "high",
  "ai_summary": "Line appears down; no outage on record.",
  "ai_diagnosis": "Possible port/provisioning issue.",
  "transcript": "caller: my internet stopped working…"
}

{ "id": 4242, "number": "T-4242", "title": "Internet down after activation", "state": "new" }

{ "error": { "code": "verification_required", "message": "…", "request_id": "a1b2c3d4e5f6" } }