Register a customer and put them on a plan from the dashboard — from the subscriber list to a live (or pending) subscription.
This guide walks through adding a subscriber and giving them a subscription
directly in the operator dashboard — no API required. Use it for phone/walk-in
sign-ups or when you’re onboarding a customer on someone’s behalf.
You need the Subscribers permission (any sp_admin or a support/sales
staff member with subscriber access). Everything here is scoped to your own
provider account.
Add a subscription (and the subscriber, in one step)
You can create the subscriber inline while adding their subscription — you don’t
have to create the person first.
1
Start a new subscription
Go to Subscriptions → New subscriber. If you’re already on a subscriber’s
page, use Add subscription there to link it to that existing person.
2
Enter the subscriber's details
Fill in name, email, and (optionally) phone and address. If you’re linking an
existing subscriber instead, pick them by ID.
New subscription form
3
Pick the plan
Choose a plan — the list shows each plan with its monthly price. The plan
determines the speed and the wholesale product behind it.
4
Choose the service location
Pick by unit (a building unit — a home-drop that becomes
Awaiting install and queues an install job) or by location hash / identifier
(a wired switch port — the subscription stays Pending until you activate it).
A unit that already has an active or pending subscription can’t be double-booked —
the form will stop you with a clear message.
5
Create it
Submit. The subscription is created as Pending install (home-drop) or
Pending (wired port). No money moves and no port is activated until you
activate the subscription.
Open the subscription and choose Activate. For a wired port this provisions
it (sets the VLAN + bandwidth on the switch) and starts billing. For a home-drop,
provisioning happens once the install job is completed.
An active subscription
Want to try this end-to-end without touching a real port or charging a card?
Do it in the dashboard sandbox first.
